Great Canadian Casino Responsible Gaming Policy

1. Introduction

This Responsible Gaming Policy sets out the framework and procedures maintained at Great Canadian Casino destinations across Canada to promote safer gambling and minimize gambling-related harm. Gambling is a form of entertainment for many guests, while a minority may experience negative consequences. This policy outlines the applicable commitments, the tools and resources made available to guests, and the standards upheld in partnership with provincial regulators and responsible gambling organizations.

2. Commitment to Responsible Gambling

Responsible gambling practices are applied at every destination operated under the Great Canadian Casino brand. The approach is based on harm prevention and mitigation and is mandated by provincial lottery corporations and gaming regulators in the jurisdictions where licenses are held. The company works with provincial partners, independent organizations, and support services to support guest access to accurate information, assistance, and intervention when required.

3. On-Site Responsible Gambling Information Centres

All Great Canadian Casino properties provide dedicated Responsible Gambling Information Centres located on or near gaming floors. The specific program and branding of these centres varies by province:

Province - Centre Name
British Columbia - GameSense Centre
Ontario - PlaySmart Centre
Nova Scotia - Responsible Gambling Resource Centre

These centres are staffed by trained advisors who provide information about game odds, the risks associated with gambling, and strategies for safer play. Advisors can facilitate referrals to external counselling and support services when guests request assistance or exhibit signs of gambling-related harm.

4. Player Health Literature and Signage

Player health literature is displayed in high-traffic areas throughout the properties. This material includes information on game odds, the risks of gambling, and tips for maintaining control. Signage directs guests to on-site information centres and lists contact details for provincial and national helplines. All literature is reviewed on a regular basis to help ensure accuracy and compliance with provincial standards.

5. Voluntary Self-Exclusion Program

Guests who wish to restrict their own access to casinos operating under the Great Canadian Casino brand may participate in voluntary self-exclusion programs administered by provincial regulators. Self-exclusion allows an individual to request a ban from one or more casino properties for a defined period. The company cooperates with provincial self-exclusion systems and takes reasonable steps to enforce exclusions, including staff training and monitoring procedures. Guests seeking to self-exclude should contact the responsible gambling information centre at any property or the relevant provincial program directly.

6. Access to Support Services and Helplines

Access to provincial and national problem gambling helplines and online resources is promoted at all Great Canadian Casino destinations. The following toll-free numbers and websites are available to guests:

• British Columbia Problem Gambling Help Line: 1-888-795-6111
• New Brunswick Gambling Information Line: 1-800-461-1234
• Nova Scotia Provincial Mental Health and Addictions Crisis Line: 1-888-429-8167
• Ontario ConnexOntario Help Line: 1-866-531-2600
• Ontario Virtual PlaySmart Centre: 1-833-888-2306

National and provincial online resources include ResponsibleGambling.org, GameSense.ca, PlaySmart.ca, and YourBestBet.ca. These services are independent of Great Canadian Casino and provide confidential support, counselling referrals, and educational materials.

7. Age Restriction and Identification Requirements

All Great Canadian Casino destinations apply a strict 19+ age policy. No person under the age of 19 is permitted to enter gaming areas or participate in gambling activities. Guests who appear to be under 30 years of age are required to present valid government-issued photo identification. ID scanning devices may be used at entry points to verify age and identity. Failure to provide acceptable identification results in denial of entry.

8. Marketing and Advertising Standards

Marketing and advertising practices for Great Canadian Casino destinations are governed by standards set by provincial lottery corporations and regulators. Marketing and advertising materials do not:

• Encourage play beyond a guest’s financial means
• Imply that gambling guarantees financial reward
• Appeal to minors or appear in media where the primary audience is under 19
• Depict preoccupation with gambling or suggest that gambling is a solution to financial problems
• Imply that odds of winning improve the longer one plays

All marketing materials and social media content include responsible gambling messages or graphics as required by provincial regulations.

9. Staff Training and Awareness

All staff members who work in gaming areas receive training on responsible gambling principles, the signs of problem gambling, and the procedures for offering assistance or referral to support services. This training is updated regularly and is a condition of employment in gaming operations. Staff are instructed to approach guests discreetly and respectfully when concerns arise and to direct guests to on-site information centres or external resources as appropriate.

10. Reporting and Compliance

Great Canadian Casino operations comply with responsible gambling reporting requirements set by provincial regulators. This includes the submission of data on self-exclusions, incidents, and program activities as mandated by the Alcohol and Gaming Commission of Ontario, British Columbia Lottery Corporation, and other provincial authorities. Operations participate in audits and evaluations conducted by regulators and third-party organizations to verify adherence to responsible gambling standards.

11. Parental and Guardian Responsibilities

Parents and guardians who bring minors to non-gaming areas of Great Canadian Casino properties must ensure continuous and appropriate supervision. A parent or guardian must either refrain from gambling or designate another responsible adult aged 19 or over who is not gambling and remains immediately available to supervise the minor. Failure to provide adequate supervision may result in removal from the property.

12. Amendments and Updates

This Responsible Gaming Policy may be amended periodically to reflect changes in provincial regulations, best practices, or operational requirements. Guests are encouraged to review this policy from time to time and to contact responsible gambling information centres with questions or concerns.

13. Contact and Further Information

For further information about responsible gaming programs, self-exclusion procedures, or support resources, guests may visit the responsible gambling information centre at any Great Canadian Casino property or consult the provincial and national resources listed in this policy.