This document outlines how Great Canadian Casino handles personal information under Canadian law.

Great Canadian Casino Privacy Policy

1. Overview

This Privacy Policy describes the personal information practices of Great Canadian Entertainment, the corporate entity that owns and operates Great Canadian Casino properties and related venues across Canada. The Privacy Statement published at greatcanadian.com governs the collection, use, disclosure, and retention of personal information by Great Canadian Entertainment and applies to all guests, visitors, and individuals who interact with its casino venues, hotel facilities, entertainment spaces, and official digital channels.

Great Canadian Entertainment operates casino and gaming sites in multiple Canadian provinces, including Ontario, British Columbia, New Brunswick, and Nova Scotia. All personal information handling practices described in this document are subject to applicable federal and provincial privacy legislation in Canada.

2. Responsible Party

Privacy compliance at Great Canadian Entertainment is overseen by a designated Chief Privacy Officer. All privacy-related inquiries, access requests, and correction requests must be directed to this officer using the contact details below.

Chief Privacy Officer
Great Canadian Entertainment
39 Wynford Drive, North York, ON M3C 3K5
Telephone: 604-303-1000
Email: [email protected]

3. Collection and Use of Personal Information

Great Canadian Entertainment collects personal information from guests, players, and other individuals in connection with the operation of its casino and gaming floors, hotel accommodations, entertainment venues, and related services. Personal information may be collected when individuals visit a property, interact with customer service, correspond by email or contact form, or participate in rewards or promotional programs.

Personal information collected by Great Canadian Entertainment is used for the following purposes:

Operating casino, gaming, and hospitality services in accordance with applicable laws and regulatory requirements
Administering guest accounts, loyalty programs, and related services
Managing security, surveillance, and safety obligations across all venues
Complying with legal, regulatory, and contractual obligations
Communicating with guests regarding their accounts or inquiries

4. Retention of Personal Information

Personal information is retained for as long as required for the purposes identified in the Privacy Statement. Retention periods may be extended where required by agreements with crown agency partners, other government bodies, or applicable legal requirements. Once personal information is no longer required for its original purpose and no legal obligation requires its continued retention, it is disposed of in accordance with applicable law.

5. Access and Correction Rights

Individuals have the right to request access to personal information held about them by Great Canadian Entertainment, and to request corrections where that information is inaccurate or incomplete.

Requests for access or correction must be submitted in writing to the Chief Privacy Officer at [email protected] or by post to the address listed in Section 2. Great Canadian Entertainment will respond to such requests no later than 30 days after receipt, subject to applicable privacy law. A reasonable fee may apply in certain circumstances as permitted by law.

6. Email Communications and Opt-Out

Individuals who wish to opt out of email communications from Great Canadian Entertainment may do so by contacting [email protected]. Requests will be processed in accordance with applicable anti-spam and privacy legislation.

7. Regulatory Oversight

Great Canadian Entertainment operates under the oversight of federal and provincial privacy regulators. Individuals who are not satisfied with how Great Canadian Entertainment has handled their personal information may file a complaint with the relevant regulatory authority. The following oversight bodies are identified in the Great Canadian Entertainment Privacy Statement:

Great Canadian Entertainment publishes additional policy documents that interact with its privacy obligations. These include the Guest Information and Policies page, which covers hotel and venue rules, and the Code of Conduct, which sets out standards for conduct at all properties.

Questions regarding hotel policies and rules, or general legal and policy matters, should be directed to [email protected]. Questions regarding entertainment venues, policies, and rules should be directed to [email protected].

9. Scam Alerts and Verification of Communications

Great Canadian Entertainment maintains a Scam Alerts page to inform guests about fraudulent communications that misuse the Great Canadian name or branding. Individuals who suspect they have received a fraudulent communication purporting to be from Great Canadian Entertainment, or who wish to verify the authenticity of any communication, should contact the company directly using only the official contact details published on greatcanadian.com.

Verification contact:
Email: [email protected]
Telephone: 604-303-1000

Individuals are advised not to use contact information contained in any communication whose authenticity is in question.

10. Age Restriction

Access to any casino and gaming site or gaming floor operated by Great Canadian Entertainment is restricted to persons 19 years of age and older at all times. This restriction applies to all properties operated under the Great Canadian Entertainment brand across all jurisdictions.

11. Updates to This Policy

Great Canadian Entertainment may update its Privacy Statement from time to time to reflect changes in applicable law, regulatory requirements, or internal practices. The current version of the Privacy Statement is published at greatcanadian.com/privacy-statement/. Individuals are encouraged to review the Privacy Statement periodically.